The Antecedent of Continuance Usage Intention of Electronic Government Service by Integrating UTAUT and Perspectives of Expectation-Confirmation Models in the Conflict Environment

Faaeq, Munadil and Abdullah, Shahmir and Faieq, Alaa and Al-Salami, Qusay and Alsamarraie, Raouf and Mohammed, Abu Obaydah and Rasheed, Mohammad (2017) The Antecedent of Continuance Usage Intention of Electronic Government Service by Integrating UTAUT and Perspectives of Expectation-Confirmation Models in the Conflict Environment. International Journal of Economic Research, 14 (19). pp. 311-323. ISSN 0972-9380

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Abstract

Electronic Governance (EG) refers to the deployment and utilization digital platforms for the execution of government duties and responsibilities, enabling both government and private institutions to interact and conduct business via the internet. In this regard, the EG procedure has been largely untouched in the academic context of Iraq, and only a few recent studies have tackled the issue. In this relationship, the determinants that require examination are social affectation, performance expectations, ease factor, input expectations and repeated use of EG. These factors need careful attention to measure the continual EG usage in a country that is rife with conflict like Iraq. Therefore, this paper contextualized and explained the knowledge of Iraqi EG services, employing UTAUT (Unified Theory of Acceptance and Use of Technology). Accordingly, 315 questionnaires were sent to academic and non-academic university employees for data collection, after which data was examined through correlation and multiple regression analysis to pinpoint the determinants of continual use intention of EG services in the Iraqi universities context. The findings of the study indicated that performance expectancy and effort expectancy are determinants of continual usage intent, whereas facilitating conditions and social influence are not. This work is expected to contribute to literature concerning continual use intention of EG among Iraqi staff in universities and to help policy makers and executors to develop the basis for the EG use.

Item Type: Article
Uncontrolled Keywords: UTAUT, EG Service, Facilitating Conditions, Performance Expectancy, Social Influence and Effort Expectancy
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Department of Business Administration > Research papers
Depositing User: ePrints Depositor
Date Deposited: 08 Oct 2024 11:15
Last Modified: 08 Oct 2024 11:15
URI: https://eprints.cihanuniversity.edu.iq/id/eprint/896

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