Supplier Selection Powered by Industry 4.0 Technologies

Supplier selection is an important part of the supply chain due to its high effects on the quality and price of the organization’s products or given services. This paper aims to engage industry 4.0 technology in the supplier selection process to reduce the uncertainty of subjective expert judgments by engaging the voice of customers in the criteria evaluation process. For this purpose, a supplier selection methodology has been developed including a decision support system powered by industry 4.0 technologies, to assess the importance of criteria. The proposed methodology is implemented on supplier selection in the dental sector. The evaluation criteria are established through a literature survey and applying the questionnaire to dental experts. The results of the criteria evaluation using the decision support system indicated the most frequent criteria are usability criteria followed by price and esthetics criteria, and the result of the supplier ranking of five potential suppliers using the F-TOPSIS indicated that supplier S4 is the most appropriate supplier.