Assessing E-Government Effectiveness: A Structural Equation Modeling Approach

Ameen, Aso Kh. and Kadir, Dler H. and Abdullah, Dana A. and Maolood, Ismail Y. and Khidir, Hewir A. (2024) Assessing E-Government Effectiveness: A Structural Equation Modeling Approach. ARO-THE SCIENTIFIC JOURNAL OF KOYA UNIVERSITY, 12 (2). pp. 52-60. ISSN 2410-9355

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Abstract

In this study, we address the pressing need to improve e-government services by conducting a comprehensive evaluation of document management practices within the Ministry of Higher Education in the Kurdistan Region of Iraq. Employing structural equation modeling and regression modeling techniques, we assess the effectiveness of key variables using the six factors (digitalization, utility, reliability, efficiency, user satisfaction, and accessibility) under the e-government assessment model. Our findings reveal that user satisfaction and ease of access are pivotal for the success of e-government services, with digitization and efficiency significantly impacting operational effectiveness. Furthermore, it also concerns that without improving the overall user satisfaction, the level of acceptance and use of e-government remains low. High user satisfaction can make a lot of difference in overall engagement besides improving service delivery among organizations. Through insights specific to the Kurdistan Region, we

Item Type: Article
Uncontrolled Keywords: E-Government Services, Kurdistan Region, Regression Modeling, Structural Equation Modeling, User Satisfaction.
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Department of Business Administration > Research papers
Depositing User: ePrints Depositor
Date Deposited: 21 Nov 2024 09:47
Last Modified: 21 Nov 2024 09:47
URI: https://eprints.cihanuniversity.edu.iq/id/eprint/3003

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