Decision – Making Of The Crisis Management

Jalal Fatah, Sahar (2019) Decision – Making Of The Crisis Management. Cihan University-Erbil, Cihan University-Erbil.

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Abstract

In this study, we describe how to use innovative techniques to improve the decision-making process in crisis response organizations. The focus was on building situation awareness of a crisis and overcoming pitfalls such as tunnel vision and information bias through using critical thinking. We started by observing typical difficulties in crisis management in a field study. The essential elements of concern were a deficit in sharing and communicating understanding and a patchy overview of the topics communicated, within as well as between teams. Communication frequently did not entail the reasoning behind a decision that was made. We therefore developed a critical thinking tool that made the reasoning process more explicit and at the same time more robust by tying it to specific hypotheses. We studied a candidate support tool in a controlled setting and found that people made better judgments, particularly in situations where they would be prone to decision biases. We subsequently extended the critical thinking tool to a team setting. We list a number of requirements that are essential for support systems that intend to limit tunnel vision and alleviate communication and coordination problems in crisis response organization.

Item Type: Other
Uncontrolled Keywords: Crisis , Crisis Management , Decision Making
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Department of Business Administration > Seminars
Depositing User: ePrints Depositor
Date Deposited: 08 Oct 2024 17:08
Last Modified: 08 Oct 2024 17:08
URI: https://eprints.cihanuniversity.edu.iq/id/eprint/227

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