jalal fatah, sahar (2018) IKEA Marketing Strategy. Cihan University-Erbil, Cihan University-Erbil.
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Abstract
Abstract— IKEA is an international home furnishing company with a goal of creating a better everyday life at affordable prices. However, in one of their international branches, IKEA has reported substantial revenue loss in 2011 attributed to numerous customer complaints. We executed Six Sigma’s DMAIC methodology aimed at revamping the existing business process. SIPOC was used to define overall flow, Data Collection and KANO model for measuring and understanding customers’ discontent, Pareto Chart to identify the vital issues, Ishikawa Diagram to analyze the root causes, Affinity Diagrams for suggested improvements, and finally Control Charts to monitor the process implemented. The project successfully reduced the number of complaints from 333 to 43 per month
Item Type: | Other |
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Uncontrolled Keywords: | marketing - strategy- appliances- furniture |
Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HA Statistics Q Science > QA Mathematics |
Divisions: | Department of Business Administration > Seminars |
Depositing User: | ePrints Depositor |
Date Deposited: | 09 Oct 2024 16:45 |
Last Modified: | 09 Oct 2024 16:45 |
URI: | https://eprints.cihanuniversity.edu.iq/id/eprint/222 |